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·3 min read·Raw Takes

Why We Don't Want to Talk to You Very Much.

There is no "Book a demo" button on our website. There is no "Contact sales" form, there is however an email address but no "Let's schedule a call to understand your needs." This is not because we are running at a SMB scale; this is because we run a SaaS. So if the SaaS ain't SaaSSing what it is supposed to for you; we won't convince you otherwise. The core idea of the philosophy of rawquery is that we focus on developer experience, we want to put real effort into making sure you never have to talk to us.

We do not like the Enterprise Playbooks Very Much Either.

You know the dance; you find a data tool. It's promising. You click "Pricing" and it says "Contact us." You fill out a form. Some boomer sales guy emails you two days later to schedule a "discovery call." On the call, they ask about your "data maturity" and your "team size" and your "annual data budget." What they're really doing, we all know, is figuring out the maximum amount you're gonna get charged and that they can get away with.

Comes the demo. Probably sort of polished, running on a dataset that makes everything look fast. You ask a specific question about your use case. "Great question, let me get back to you on that." Another email. Another call. Three weeks have passed and you still don't know if the thing works for you or how much it costs.

That cycle exists because they do not want the product to sell itself. Otherwise they can not charge you extra for it.

We are not building a VC backed startup

Sign up. Connect a source. Run a query. The whole thing takes two to five minutes. If rawquery solves your problem, you'll know within the first hour. If it doesn't, you'll know too. Either way, you didn't waste three weeks on calls with someone whose job title contains synonyms of the word "enablement."

The pricing is on the website. Not "starting at" pricing. Not "estimated" pricing. The actual pricing. Same price for everyone. We are not going to charge you more because your company has a bigger logo.

Why this is better for everyone

For you: you evaluate faster. No procurement involved before you can even see the thing. You try it. Your evaluation is based on what actually happens when you do, you stay, or you do not.

For us: we don't hire sales people; we are ok with sales people, we have very good sales people friends. We just are not in the business of having a sales team. We don't have to build demo environments. We don't spend engineering time on "forward deployed consultants." We spend that time truing to make the product better. Bug fixes and such. Our interests are quite aligned: the only way we grow is by being useful.

"But I have questions"

Good. The docs are thorough. If the docs don't answer it, email us. There is also a ticketing system at the top of your navigation bar. We're a small team and we read every thing. You'll get an answer from someone who works on the thing.

To be fair, we like talking to users. We just do not want to have a weird gate with a tie and grinning smile that costs too much between them and us. You should know whether rawquery is worth your time within minutes of signing up. If you can't, that's a bug on our end.

We built rawquery so you can evaluate it alone, at midnight, in your pyjamas, without scheduling anything with anyone. That's how we evaluate tools ourselves. We figured you might appreciate the same respect.


Raw Takes Short reads on things we built and why they matter. No thought leadership.